BETA This is our new website – we'd love your feedback.


Tunbridge Wells Borough Council logo
Coronavirus (COVID-19)
Some of our services have temporarily stopped or changed. See our Changes to Council services page for services’ status and our Coronavirus updates section for latest information.

Book a bulky or electrical item collection

You can use this service to book a collection of large household items (bulky waste) that won't fit in your bin. You can also use this service to book a collection of electrical items.

Before you start

Collections cost £43.20 per collection slot.

One collection slot can be made up of either:

  • Four small items (e.g. table lamp)
  • Two medium items (e.g. bedside table)
  • One medium item and two small items
  • One large item (e.g. wardrobe)
  • One electrical item

The total cost is calculated based on the items selected when you book.

Book a collection

To book a collection, you'll need:

  • To live in a residential property
  • A debit or credit card for card payments, or
  • A copy of your benefit award letter for a free collection

Start now

Other ways to book

01892 526121

Visit our Gateway

You can book one free collection every 30 days if you receive one of these benefits:

  • Council tax support
  • Housing benefit
  • Job Seekers Allowance (income based only)
  • Income-related Employment and Support Allowance (ESA)
  • Pension credit (guarantee credit only)
  • Income support
  • Universal Credit (UC)

You'll be asked to provide your national insurance number and a reference number or an award letter when booking.

To make sure our collection crew can pick up your items:

  • Put all your items out together at the front of your property and as close to the kerbside as possible.
  • Put your items out before 7 am on the day of the collection, or the night before.
  • If you are unable to put your items at the front of your property, please let us know when you book the collection
  • Make sure all the items can be seen by our collection crew.

To change the date of your collection or cancel, please call us on 01892 526121 at least two working days before your collection.

Refunds will only be given if your collection is cancelled two working days in advance.

Once a booking is made, the items listed can't be changed. If you need to change the items, you will need to cancel the original collection and make a new booking.

The following terms and conditions apply to the 'Bulky Household Waste' collection service and should be read before requesting or accepting the service.

  1. Charges
    1. The current charge for a bulky waste collection is £43.20 (including VAT) per collection slot. (One collection slot can be made up of: four small items, or two medium items, or one medium item and two small items, or one large item, or one electrical item.)
    2. Customers in receipt of a means tested benefit may book one free collection every 30 days; see section 9 for more details.
  2. Payment
    1. You can pay online or over the phone by debit or credit card or you can pay by cash in our Gateway office.
  3. Collectable items
    1. A list of items that can be collected is published on the Tunbridge Wells Borough Council website.
    2. This service is for the disposal of household waste only. Commercial or trade waste will not be accepted.
  4. Booking a collection
    1. Bulky collections are made on Mondays and Tuesdays. You will be shown the available dates for collection at the time of booking.
  5. Collection
    1. Items must be outside for collection by 7am on the scheduled collection day.
    2. Collections can take place between 7am and 5pm.
    3. All items are to be made available to be collected from a position outside  the building but within the property boundary, for example, a driveway. Our contractor's operatives cannot enter your home, or any buildings associated with it including garages, sheds and outbuildings or common parts of flats.
    4. You do not have to be present at the time of collection.
    5. You are responsible for ensuring adequate access to the property for the  collection. For example, any gates should be left unlocked, no dogs should have access to the property and parked cars should not obstruct items.
    6. Items should only be placed outside on the morning of collection and wherever possible soft furnishings should be covered to prevent absorption of rainfall which will affect the weight of the items.
    7. Only items that have been booked for collection will be removed and they must be as described when booked, for example, if a two seater sofa is booked a three seater sofa will not be taken. Any additional items will not be taken.
    8. All items must be capable of being safely manoeuvred/carried by two operatives. Excessively heavy items will be left.
    9. Heavily soiled items must be covered to protect the operatives handling them.
    10. Any items that are made of glass or contain broken glass or similar sharp material will not be collected.
    11. All exposed nails/screws are to be removed, covered or otherwise made safe.
    12. The collection will take place on the scheduled collection date, except in the circumstances listed below at 7.1
  6. Damage to property
    1. The Council accepts no liability for damage to private property as a direct or indirect result of the collection or any failure to collect.
    2. You are encouraged to minimise the potential of damage to your  property by ensuring that the items are left outside in a suitable location.
  7. Failure to collect
    1. The collection will be made on the scheduled collection date, except in circumstances outside our control, for example access issues such as closed roads, adverse weather, vehicle breakdown.
    2. The Council reserves the right to refuse to undertake collection if you  fail to meet the conditions under section 5. Return visits will incur an additional charge.
    3. Where a  collection has not taken place for reasons such as those listed at 7.1 collection will be attempted again as soon as operationally possible.
    4. If the collection cannot take place for any reason a calling card, where possible , will be left at the property to notify you  e.g. items not accessible to collect or items unsafe to handle.
  8. Cancellations, refund and amendments
    1. You may cancel the booking up to two working days before the scheduled collection date, for example if the collection is scheduled for a Monday then you can cancel up to 5pm on the previous Thursday. In this circumstance the payment will be refunded in full.
    2. Refunds will take up to 10 working days to be processed from the date of cancellation.
    3. Cancellations and refunds will not be permitted in any situation other than those outlined in 7.1 and 8.1
    4. The items booked for collection and the collection date cannot be amended. Where an amendment is needed the original collection will need to be cancelled and a new collection booked.
    5. In instances where a collection cannot take place due to the actions of the customer, for example the items are not accessible for collection or they are unsafe to handle, the collection will not be rescheduled automatically and the payment will not be refunded. If you wish to rebook the collection you  must contact the Council and a new payment will be required.
  9. Free collections
    1. If you are in receipt of one or more of the following means tested benefits, you may book one free collection slot every 30 days:
      • Council Tax Support
      • Housing Benefit
      • Job Seekers Allowance (income based only)
      • Income-related Employment and Support Allowance (ESA)
      • Pension Credit
      • Income Support
      • Universal Credit

      You will be required to provide proof of entitlement at the time of booking a collection. Free collections can only be booked by the person in receipt of the benefit or by their appointee.
    2. Where you are in receipt of Council Tax Support or Housing Benefit we will confirm entitlement using an electronic look up. If you are in receipt of other means tested benefits, you will be required to provide a letter confirming entitlement dated within the last 90 days at the time of booking.
    3. Where proof of entitlement cannot be confirmed we reserve the right to cancel a booking.
    4. You may cancel the booking up to two working days before the scheduled collection date, for example if the collection is scheduled for a Monday then you can cancel up to 5pm on the previous Thursday. In these  circumstances you  may book another free collection without waiting 30 days.
    5. Where a collection has not been cancelled up to two working days before the scheduled collection date, you will not be able to book another free collection until 30 days has passed.

Why have you resumed bulky waste and not garden waste collections?

We have received help from Kent County Council that has enabled us to restart bulky waste collections. The bulky waste collection service is a smaller, request only service that uses two crew members and a small vehicle. We do not have the staffing currently needed to operate the garden waste rounds, which involve collections from over 24,000 households across the borough.

Do I need to pay for this service?

Yes. Collections cost £43.20 per collection slot. If you are in receipt of certain benefits you can book one free collection every 30 days.

I am elderly/disabled and have no-one to help me put my item/s out by the boundary for collection – can you come into my house?

All items listed for collection must be near to the property boundary where there is road access. We cannot enter any property at this time while social distancing measures are in place.

Can I pay for a bulky collection of my garden waste?

No. The bulky waste collection service is for household items only not for garden waste.

There are local charities who accept unwanted items that are in a good condition.

Any items donated must  meet current health and safety regulations.

Organisation Contact Details
Hospice in the Weald 01892 536442
YMCA Furniture Warehouse 01892 615612
British Heart Foundation 01892 890002


You can also advertise goods online using Freecycle.

Freecycle is a website where you can advertise unwanted items.

Private individuals can then offer to come and collect the items for free.

Freecycle is not associated with Tunbridge Wells Borough Council.

We can only collect items which are listed below.

Air conditioning unit Large
Amp Large
Armchair Small
Artificial Christmas Tree Medium
Barbecue Medium
Bath Large
Bathroom cabinet (no glass) Small
Bed base Medium
Bed frame Medium
Bedside cabinet Small
Bench (wooden) Medium
Bicycle Medium
Black sacks (up to 4) Medium
Bookcase Medium
Cabinet (free standing) Medium
Carpet (1 roll) Large
CD Player Large
Chair Small
Chair - Recliner Medium
Chalk board Medium
Chest freezer Large
Chest of drawers Medium
Clock (freestanding) Large
Clothes airer Small
Coat stand Small
Coffee table (no glass) Medium
Computer Large
Computer and monitor Large
Computer monitor Large
Cooker Large
Cupboard Medium
Deep fryer Large
Dehumidifier Large
Desk Medium
Dining chair Small
Dining table Medium
Dishwasher Large
Dresser Large
Dressing table Medium
DVD payer Large
Electric heater Large
Electric shower Large
Exercise or weights bench Medium
External door (no glass) Medium
Fence panels (up to 4) Large
Filing cabinet Medium
Folding bed Large
Folding chair Small
Folding table Small
Footstool Small
Freezer Large
Fridge Large
Fridge freezer Large
Futon Medium
Games Console Large
Garden bench Medium
Garden table and chairs (up to 4 chairs) Large
Gas heater (free standing) Medium
Golf clubs (set) Medium
Headboard Small
Hi-fi Large
Hob Large
Internal door (no glass) Medium
Ironing board Small
Items Large
Kettle Large
Kitchen units (up to 4) Large
Kitchen work-top (up to 1 metre) Small
Lamp (ceiling or wall mounted) Large
Lamp (floor) Large
Lamp (table) Large
Lawn mower Large
Lino (1 roll) Large
Mattress Medium
Microwave Large
Notice board Medium
Office chair Small
Oven Large
Portable heater Large
Power drill Large
Pram Small
Printer Large
Pushchair Small
Radiator (up to 2) Large
Radio Large
Rotary washing line Small
Rubbish bin Small
Scanner Large
Shelves (up to 4) Large
Shelving unit Large
shredder Large
Side table Medium
Sink Large
Sofa (2 seater) Medium
Sofa (3 seater) Medium
Sofa (4+ seater) Large
Sofa bed Medium
Spin dryer Large
Stereo Large
Stool Small
Storage heater Large
Sun bed Large
Table Small
Table tennis table Large
Three piece suite Large
Toilet Large
Treadmill Large
Tumble dryer Large
TV Large
Underlay (1 roll) Large
Vacuum Large
VCR Large
Wall mounted clock Small
Wardrobe Large
Washing machine Large
Water butt Medium
Wheelbarrow Medium
Window blind Small
Wood Medium

Was this page helpful?