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The Council has enacted its business continuity plans and is redeploying staff to priority services.

Please check our Coronavirus updates page for the latest information about Council services.

Garden waste restart FAQs


Frequently asked questions about the restart of our garden waste service.

We are unable to accept additional garden waste. Although you may have been gardening more in recent weeks, please do not leave extra garden waste on top of, or around your bin, as it will not be collected. This is to ensure that we have capacity to collect from all our garden waste customers over the coming weeks.

Please store any extra garden waste and add it to future garden waste collections. Please do not overfill your bin as this could mean it is too heavy to be emptied safely by the crew.

Please do not burn garden waste. At this time it is far more likely that the smoke from any bonfires will impact residents who are either abiding by Government advice to stay at home, are self-isolating due to existing health problems or are key workers on downtime. We would therefore urge all residents to be considerate and to refrain from lighting bonfires. For more information visit our Bonfires page.

Please be aware that Environmental Protection Officers are still working and will take enforcement action against people causing smoke nuisance where necessary, but we really hope that you will understand this request for everyone to be as considerate to each other as they possibly can at this time and help make life as least stressful for each other as possible.

All subscriptions will automatically be extended to cover the duration of the period we are unable to provide the service. To help us keep our support staff free to deal with high priority and emergency contacts please don’t contact us about your subscription. You do not need to do anything; your subscription remains in place and will be automatically extended to cover the suspension period when collections resume.

The Household Waste and Recycling Centres in Kent are operated by Kent County Council. They will be reopened as soon as it is safe to do so. Please check their Find your nearest Household Waste Recycling Centre page.

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